Privacy Policy

1. Introduction

Ser.vi Worldwide LLC ("Ser.vi," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant management platform and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number, business details)
• Payment information (processed securely through our payment partners)
• Restaurant menu data, pricing, and inventory information
• Customer order information and transaction history
• Communications with our support team

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send transaction notifications
• Respond to customer service requests and support needs
• Send administrative information, updates, and security alerts
• Analyze usage patterns to enhance user experience
• Prevent fraud and enhance platform security
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, data analytics, email delivery)
• Business Partners: With your consent, for integrated services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing activities
• Opt-out of marketing communications
• Data portability

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: